Help Customers Help Themselves with 24/7 Self-Service (2)
Help Customers Help Themselves with 24/7 Self-Service (2)
Many of today's savvy customers would rather access information themselves than wait on hold to speak to a customer service representative. In this interactive session, learn how Customer Community provides a first line of support, empowering customers to find information, crowd-source collaborative answers, request services, and resolve their issues. We'll take a close look at the Lightning Community Templates to see how any company can create a self-service community in no time.
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