Getting Social: Extending Service Cloud for Social Customer Care

Getting Social: Extending Service Cloud for Social Customer Care

When issues arise, customers are turning to social media as their chosen medium to voice their concerns. Is your customer service team equipped to respond quickly and efficiently? With the proper social customer service solution in place, service agents can respond to customers in channel, from their main service console. This allows brands to resolve cases more quickly and seamlessly, increasing customer satisfaction and brands’ reputation. Learn how a streamlined Social Customer Care solution – using Service Cloud and Social Studio – can help you better engage with your customers in their moment of need, while simplifying your teams’ process.
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