Journey From Lonely Portal to Buzzing Community
Journey From Lonely Portal to Buzzing Community
In just over a year since launching their Customer-Service templated Lightning community on Salesforce Community Cloud, cybersecurity company Proofpoint has realized significant benefits from their Salesforce investment. Using a combination of custom in-house development, consulting, templates, AppExchange packages, and Google Analytics, they have developed a destination focused on providing a world-class customer experience while providing significant case deflection capabilities. Learn how tools such as knowledge, discussions, groups, and case management have created an engaging community where customers, employees, and partners gather to solve problems, share ideas, and get the latest news. This session will talk about the business approach as well as the technical implementations that have made the community successful.
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