IT Service Management in the Cloud: Salesforce Uses Service Cloud & Einstein

IT Service Management in the Cloud: Salesforce Uses Service Cloud & Einstein

Salesforce's IT drinks our own champagne. We have built ITIL processes, including Incident Management, Change Management, Problem Management, Asset Management, and its Service Catalog into Service Cloud so we can show the health of our services to our business partners. Einstein Analytics helps to provide insights into our challenges and opportunities for improvement, as well as enabling transparency as our business partners dive into the data.
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