How to Build a Digitally Optimized Customer Service Model for the Next Decade

How to Build a Digitally Optimized Customer Service Model for the Next Decade

The digital transformation that has taken over the enterprise has not spared customer service. In a recent survey, more than 2/3 of respondents said they are drawing their budgets for improvements and new projects from digital transformation initiatives. Join us as Esteban Kolsky, Principal and Founder of ThinkJar LLC, explains both the path forward for a digitally optimized customer service operation, and how the new tools and technologies we are seeing emerge are going to deliver a completely different model of customer service. AI, Chatbots, machine learning, IoT and others are going to have a fundamental impact in customer service.
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