John Lewis Transforms the Customer Service Experience with Lightning (2)
John Lewis Transforms the Customer Service Experience with Lightning (2)
John Lewis is a leading UK fashion, home and tech retailer with 50 stores and a strong online business. This year, they migrated their customer service operation - 14,000 Service Cloud users - to Lightning. Join us to hear how the John Lewis team set up the structural foundation for a successful migration, are using Lightning to accelerate sales & service innovation, and how Lightning is helping them deliver the highest quality service expected from John Lewis customers.
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