Concierge Auctions Deploys Lightning Sales Console with Success (2)
Join Scott Luikart from Concierge Auctions who transitioned 100+ users to Lightning Console from classic tabs. In doing so he solved issues where the CTI wasn't working as expected because of too many tabs. Created a more efficient application because our users where running 20+ tabs per browser. Additionally they were able to teach our agents hot keys and give them footer components to be faster more responsive to their customers. This isn't just a customer service talk - Sales, Marketing, IT, and many more users can be on Service Console doing awesome work.