3 Surefire Ways Your Contact Center Can Exceed Customer Expectations
3 Surefire Ways Your Contact Center Can Exceed Customer Expectations
According to Salesforce, 70% of Customer Journeys start in digital channels. At the same time, only 1% of customer data is used for effective, proactive engagement. Find out how leading global brands are winning the customer experience battle and beating the competition through a combination of cloud contact center agility, Salesforce integration and data intelligence. Hear from Cognosante's Michael Zurat how leveraging data & analytics improves quality and reduces case handling time. You’ll also get a sneak peek into the future of the contact center, including leveraging customer context and AI. Join us and discover practical ways to reduce friction, improve the customer journey, and increase loyalty among today’s digitally empowered customers.
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