Turn Customer Service Into Customer Loyalty with Salesforce and Watson

Turn Customer Service Into Customer Loyalty with Salesforce and Watson

Consistent, personalized customer service is necessary to fuel and increase brand loyalty. Learn how CenturyLink is transforming its consumer business with Salesforce Service Cloud, IBM Watson, and Bluewolf, to reduce handle time and improve efficiency for 5k+ agents–with plans to integrate Community Cloud and Marketing Cloud for more seamless, proactive experiences.
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