Admins Are Critical Change Agents (2)
Salesforce Admins live at the center of change within organizations. Whether automating processes or transitioning to Lightning Experience, change management skills are necessary for success. A little bit of change management wrapped in your projects ensure smooth sailing and create a better experience for your stakeholders, end users, and you. Learn change management techniques and skills that you can apply as soon as you depart the session. When you bring these techniques and skills to your organization, you'll get more support and positive responses from your users.