Case Study: Successfully Blend Omni-Channel and Open CTI in Your Contact Center
Case Study: Successfully Blend Omni-Channel and Open CTI in Your Contact Center
United Wholesale Mortgage, a leading lender with 17,000 clients, used Salesforce Omni-Channel and InGenius to reduce case resolution time from one day to 3 hours. UWM improved their teams’ productivity and client experience by integrating their phone, chat and case teams into one holistic team thanks to Salesforce and InGenius.
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