Put Service Cloud Einstein to Work Assisting Your Agents (2)
Put Service Cloud Einstein to Work Assisting Your Agents (2)
Your agents are often on the front-line, representing your brand with your most important customers. So it is crucial to empower them with the tools they need to satisfactorily resolve your customers' requests. Join us to learn how you can use Einstein Agent to automatically classify and route cases, recommend knowledge articles and responses, and more for your agents, resulting in an increase in agent capacity, productivity, and retention for your support organization.