Thriving organizations are embracing the challenge of changing consumer expectations by ditching the inflexibility of legacy systems and adopting modern, disruptive tools and technology. Join us to hear how SICOM, a restaurant technology provider serving more than 25,000 restaurants, reinvented their service experience by leveraging the cloud to provide the scalability and agility they needed to surpass the dizzying pace of change. Mike Zarzeka, SVP of IT and Systems at SICOM will share successes and lessons learned from their service transformation, including how to identify "must-haves" like a deep Salesforce integration, advanced reporting and analytics, a simple UI and administration, and fast enablement of both onsite and remote workforces. Are you ready to raise the bar on customer service? Join us for practical advice on how to take the right steps for success.