Beyond a DM: How to Provide a Connected Social Experience (1)
Beyond a DM: How to Provide a Connected Social Experience (1)
Your customers are increasingly turning to Social Media channels like Facebook, Twitter, Instagram, and YouTube for customer service inquiries. Join us to see how easy it is to add your company's social media channels to Service Cloud, build a more complete 360-view of your customer by connecting their social personas, and empower your agents to efficiently and effectively manage inquiries from these channels.
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