Viking Cruises China: A Single Platform for Selling and Operating Travel
Viking Cruises China: A Single Platform for Selling and Operating Travel
With rapid expansion into the China market, Viking Cruise Lines selected the Salesforce Customer Success Platform and Kaptio to design and build a reservation solution (Service Cloud and Heroku) with phase 1 completed in just 5 weeks. Ongoing innovation and an eye towards full passenger experience from pre-cruise, on-cruise and post-cruise, Viking Cruise Lines is showing the Cruise Line Industry how to be a true Salesforce Trailblazer.
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