VMware's Proactive, Self-Service Enabled Customer Service Transformation Journey
VMware's Proactive, Self-Service Enabled Customer Service Transformation Journey
Join us to learn how VMware Global Services embarked upon a transformation journey to reshape how it provides an unrivaled end-to-end customer experience for customer support. Their vision was to go from a reactive to a proactive Support Model and eventually achieve a Predictive Support Model using Artificial Intelligence and Machine Learning. We'll lay out the VMware customer support blueprint for a digital transformation platform, evolution of capabilities to enable their customer support vision, decisions and assumptions made along the way, and lessons learned to help you walk away with an approach and ideas for your own transformation journey.