Improve Your Customer Engagement Online with Snapins and Chatbots
Improve Your Customer Engagement Online with Snapins and Chatbots
How would you like to increase your lead sourcing/AOV with your current workforce ? Within a competitive technology industry, it is extremely important for companies to provide an intelligent and personalized approach while interacting with our customers . Snap-ins and Chatbots are two Salesforce products enabling us to connect with our Sales and Service Cloud trailblazers in an innovative way. The Salesforce global implementation of Snap-ins allows real-time collaboration with prospective customers. At Salesforce, we have seen a 20% increase of leads for the US alone. How do we need to manage an increased number of leads with same number of sales reps? Our Einstein helps us to achieve this today. Chatbots is another Salesforce product used to interact with customers, understand their needs, and redirect them accordingly or provide the information to the reps, resulting in increased efficiency for Sales reps, and strong customer relationships.
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