Customer Experience Transformation at Telstra
The 4th Industrial Revolution is transforming every experience. Your customers are expecting not only personalization at scale, but also for your company to lead them into the future, predicting their needs. For Telstra, more than just technology, they also needed new ways of working and fostering a high-performing culture. Join us to learn the new structures and digital operating models, and how you can empower your employees and partners to navigate the realities of digital transformation.