Transform Service with Voice: Give Boring Chores to Bots
Transform Service with Voice: Give Boring Chores to Bots
Innovative schools know they cannot transform a process by simply making it electronic. Transformation requires re-imagining an experience and student service is in dire need of transformation. Fact is: Gartner predicts that by 2020, bots will power 85% of all customer service interactions, and few schools are using them yet. Since voice-based natural language processing is the next-generation engagement layer with systems, learn how Maryville University is proposing the use of voice married with Salesforce data to bring AI to service. In other words, to quote Salesforce.com's Gavin Austin, learn how to give boring chores to bots instead of humans, and use voice to transform student service and success.
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