Salesforce on Salesforce: Business and IT Collaborate
Salesforce on Salesforce: Business and IT Collaborate
As Customer 0, Salesforce maximizes the usage of our own platform and new features to drive innovation for our business operations. This session will cover how Salesforce Business Technology collaborates with our business groups to carry out this mission. We will cover specific use cases on how we deployed Lightning and AI to the entire company while driving a mobile-first experience. Learn how AI has helped our sales teams maximize lead conversions and close more deals, and how it has generated predictions, recommendations, and automation for our services teams. Since most of our users have migrated to Lightning, find out how we continue to leverage features such as the Lightning Report Builder and Lightning Console to deliver new capabilities and enhanced user experiences.