Come learn about New Mexico Department of Workforce Solutions' (NMDWS) transformational journey to the Cloud. The team modernized the legacy system behind call center operations. They then integrated their Salesforce case management system and Five9 IVR system, enabling an intuitive, mutli-channel, adaptive user experiences in fewer than six months. Join us as we welcome Tomas Taylor, Sr. Business Analyst, NMDWS, Katherine Lowey, Application Developer, NMDWS, and Alison Dregne, Salesforce Consultant, Deloitte Digital. They will share the details of their experience with the Cloud, insights behind their decision, and best practices for other community leaders looking to replicate their success.