Best Practices to Evolve Your Self-Service Strategy to Changing Customer Needs
Best Practices to Evolve Your Self-Service Strategy to Changing Customer Needs
Successful self-service isn't static; it evolves over time. And with the power of the Salesforce Platform and Customer Community, you can continually create a great online experience and build business value. Join us to get best practices for doing this successfully, and you'll hear from two Trailblazers who are undergoing this evolution and their lessons learned thus far. We'll also introduce the DIgital Self-Service Maturity Model, a tool that will help you understand ways in which self-service can evolve, and the role of connected portals and communities in that evolution.
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