End-to-End Customer Engagement in Utilities
End-to-End Customer Engagement in Utilities
Meralco (The Manila Electric Company) is the largest electric utility in the Philippines, serving the Manila Metro area, 22 other cities, and 89 municipalities. Two years ago, Meralco undertook a project to transform their relationship with their customers. Join us as they show how they have taken an holistic approach to the customer experience and share some of the challenges they still face.
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