Always On Customer Service: Humana Prevents Service Center Disruption
Always On Customer Service: Humana Prevents Service Center Disruption
Humana has been using Service Cloud to improve the efficiency and quality of their customer service experience since 2014. As their use of Salesforce has expanded and grown more sophisticated, they turned to Salesforce for earlier warnings, faster response time, and enhanced technical insights and guidance. Join us a Humana IT leader explains how they partner with Success Cloud to ensure the strength and stability of their platform so they can focus on their mission - healthy customer relationships.
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