Got Lightning? Dell's Project Lightning Is Transforming Service Delivery
Got Lightning? Dell's Project Lightning Is Transforming Service Delivery
Join us to learn about Dell's Support & Deployment Services project, SDS Lightning, that is replacing their heavily customized legacy Siebel deployment, and transforming the way Dell delivers internal projects and service to their customers. Hear how in only 9 months, Dell performed a feature evaluation, pilot, and rollout out of Service Cloud to more than 1,000 users worldwide. Learn about their retirement strategy for Siebel and extended rollout plan to 30,000+ agents worldwide. You'll leave with an understanding of how to move quickly while delivering high quality business value, and avoiding the pitfalls to keep your own Service Cloud deployment on track.
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