Delighting the Customer Through Design Thinking at Viasat
Delighting the Customer Through Design Thinking at Viasat
Why is it so difficult to deliver meaningful customer experiences and personalization? Design Thinking provides a framework for teams to redefine problems and solutions using human-centered techniques. In this session, Richard Schwien, Platform Manager at Viasat, explains how Design Thinking has helped this global satellite company improve customer service for government and commercial clients. Find out how improving the service agent experience has helped Viasat unlock greater opportunities to engage and delight customers.
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