Marketing Cloud, Trailhead...
Service Keynote: The New Age of Human-Centric Service
Great customer service is founded on building trusted customer relationships. But today, as support requests increase and customer expectations heighten, companies are struggling to deliver quality customer service at scale - often sacrificing the personal touch in favor of closing cases quickly. So, how can companies achieve the best of both worlds? By using the world’s #1 service platform and our latest innovations in artificial intelligence, automation, connected customer engagement, and field service to create a complete view of the customer and deliver support that is personalized, reliable, and effortless. Join us to see how Trailblazers like Southwest, John Hancock, Pilot Flying J, and Bitty & Beau's Coffee are delivering Human-Centric Service that’s taking CSAT to new heights.