ENGIE has embarked on transforming energy production global market. Operating in 70 countries, ENGIE has shifted their business model from being paid to provide energy, to being paid to help customers save energy. Their approach to selling has transitioned to a customer centric approach, developing tailor made solutions for every customer combining services across 24 business units in unique zero-carbon services with governments, universities, manufacturers and residential customers. ENGIE’s customer-centric service model represents a shift in customer relationships at the utility, from years to decades. ENGIE’s commitment to trust and customer success is driven by Salesforce Customer 360.