The evolution of K-Bot, Kayo’s AI service bot powered by Salesforce Einstein

The evolution of K-Bot, Kayo’s AI service bot powered by Salesforce Einstein

Kayo Sports is Australia’s dedicated multi-sports streaming service with over 50 sports live and on-demand. They have the biggest Aussie sports and the best from overseas all in one place, all at their customer's fingertips. Kayo went live with Salesforce from their inception and launch to drive their customer experience and service. Kayo don't have a customer service centre or phone support and so to ensure they were still able to provide a stellar customer experience in a completely digital way. Einstein bots (with Einstein Language), Service Cloud, Community Cloud and Analytics Cloud ensures they can deliver this streamlined customer experience.
Show More
Watch the latest videos from Salesforce

Over 2,500 videos to explore

Discover Videos

PRODUCT NEWS

INTRODUCING CUSTOMER 360 TRUTH

Questions? We’ll put you on the right path.

Ask about Salesforce products, pricing, implementation, or anything else. Our highly trained reps are standing by, ready to help.