The evolution of K-Bot, Kayo’s AI service bot powered by Salesforce Einstein

The evolution of K-Bot, Kayo’s AI service bot powered by Salesforce Einstein

Kayo Sports is Australia’s dedicated multi-sports streaming service with over 50 sports live and on-demand. They have the biggest Aussie sports and the best from overseas all in one place, all at their customer's fingertips. Kayo went live with Salesforce from their inception and launch to drive their customer experience and service. Kayo don't have a customer service centre or phone support and so to ensure they were still able to provide a stellar customer experience in a completely digital way. Einstein bots (with Einstein Language), Service Cloud, Community Cloud and Analytics Cloud ensures they can deliver this streamlined customer experience.
Show More

Watch the latest videos from Salesforce

Welcome to Salesforce Customer 360, One Integrated CRM Platform for uniting Marketing, Sales, Commerce, Service, and I.T. Departments.
Our industry is facing an inflection point, and we believe the tech industry has an urgent responsibility to help shape the future.
Join our #SalesforceOhana to be part of one of the World's Best Workplaces for three years in a row.
Southwest Airlines is a Trailblazer in empowering employees to provide better service.
We are stronger together. Learn more about Salesforce's commitment to creating a more equal world for all.
See how Salesforce is helping companies of every size get on the path to their best business.

Discover more videos & live broadcasts on Salesforce LIVE.