The evolution of K-Bot, Kayo’s AI service bot powered by Salesforce Einstein
Kayo Sports is Australia’s dedicated multi-sports streaming service with over 50 sports live and on-demand. They have the biggest Aussie sports and the best from overseas all in one place, all at their customer's fingertips. Kayo went live with Salesforce from their inception and launch to drive their customer experience and service. Kayo don't have a customer service centre or phone support and so to ensure they were still able to provide a stellar customer experience in a completely digital way. Einstein bots (with Einstein Language), Service Cloud, Community Cloud and Analytics Cloud ensures they can deliver this streamlined customer experience.