5 Tips For Leading Customer Experience Transformation (1)

5 Tips For Leading Customer Experience Transformation (1)

In response to increased competition in the Telecommunications Industry, a leading Telco embarked on a customer experience transformation to drive revenue and improve customer satisfaction. Come to this session to learn about their customer transformation journey with Salesforce. You'll hear from leaders about how they rolled out a suite of Salesforce products (Sales, Service, Marketing, Communities, Einstein, MuleSoft etc)  their approach to driving adoption and business value, and their advice for driving business impact with transformation programs.
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