OneStop Pop Up Shop
OneStop Pop Up Shop
OneStop services centers have been increasing in popularity as more schools focus on customer service. Many schools are building new buildings and reorganizing units to create a OneStop but the University of Florida decided the first OneStop effort would be a a three week pop-up during the the start of the fall semester. Though temporary in nature it will have many aspects a regular OneStop does all powered by native Salesforce products. Students will swipe their ID card at kiosks then wait in the lobby and see their place in line on large TV's. Staff will leverage knowledge articles to solve issues and move cases among tiers as needed. A OneStop public community is accessible to students before and after the pop up which serves up 500+ articles and counting. Walk away with ideas on how to improve or create new native Salesforce applications to improve your universities customer service!
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