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How NN Life Japan leveraged Salesforce to Support Its Agile Transformation(1)
Life insurance, despite being a fully digital product for the last 30 years (or more), has generally been lagging behind other industries in the move to fully digital processes and customer experiences. In 2017, NN Life recognized that they needed to transform and embed a new way of working within their company. Partnering with Salesforce, they developed plans across 4 key areas - People, Process, Platform, and Culture. In this session, Rob Beattie, CTO of NN Life will explain how the company partnered with Salesforce as part of its drive to implement an Agile methodology, reduce IT costs by 30% in 2 years, inspire staff and improve productivity and speed to market.