Dramatically Improve the Service Experience when Moving to Lightning
As #AwesomeAdmins, we are responsible for connecting what we know about Record Types, OmniChannel, Quick Actions, as well as solutions from the AppExchange with the business needs to improve the service experience. In this session, we will review the impact of responsiveness, utilization, personalization, and feedback, four pillars to delivering exceptional service. Review crucial service touchpoints and explore tactical options to update your Service Console to Lightning. We will tie each of the four pillars to its implementation in a Lightning Service Console with both native Salesforce functionality and AppExchange solutions.