Radically Transforming CX and EX in the Banking Contact Center

Radically Transforming CX and EX in the Banking Contact Center

With the right combination of Salesforce and Watson technologies, CaixaBank built a foundation to support a modernized call center experience with increased efficiency and improved customer and employee satisfaction. Learn how CaixaBank established a complete omnichannel operation, combined virtual and human agents, simplified flows, and increased first time response rate.
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