Building a One-Stop Service Model

Building a One-Stop Service Model

This session will share the process taken by George Mason University as they established the new Mason Student Service Center as the core to their one-stop service model. We will review the key decision points the university considered as this new approach to student service was created, how the approach impacted current departments and business processes and how those processes were built into an existing undergraduate admissions Salesforce org. For institutions considering the use of Salesforce to support student services, understanding Mason's Salesforce-first approach will provide insight into the process and offer valuable ideas and considerations upon a return to campus.
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