Communications & Media Keynote: Incumbents Reinvented
The communications and media industries are undergoing profound transformation in the age of digitization. New entrants have set the standard for exceptional customer experience across every interaction, process, and line of business. Yet legacy organizations willing to reinvent with bold, customer-centric strategies are successfully transforming and increasing their competitiveness and relevance in the market. In this keynote, you'll walk away learning how leaders from reinvented incumbents at Visible, Nickelodeon, and Warner Media, are bringing together our innovation in AI, service, digital experience and more on the Salesforce Customer 360 to launch new subscriber services and create new revenue streams.