Salesforce World Tour Boston Keynote Preshow
9:45 a.m.–10:00 a.m. EDT
At this Keynote Preshow, you’ll hear how customers and partners use the Customer Success Platform to find new customers — and keep them for good. You’ll hear firsthand how leading executives use Salesforce to accelerate growth in every department and organization.
Main Keynote: “Blaze Your Trail” with Keith Block and Special Guests
10:00 a.m.–11:30 a.m. EDT
Join our keynote where host Keith Block, Vice Chairman, President, and COO of Salesforce will talk with special guests about new products, solutions, and all the ways Salesforce empowers companies of every size and industry to better find and connect with their customers.
Salesforce Platform: Build Smart Experiences People Love
1:00 p.m.–1:40 p.m. EDT
Cloud computing, apps, mobile, and AI have revolutionized the way we connect with the world, and your customers and employees expect an increasingly smarter and connected experience. How will you stay ahead? Join us to hear how leading customers are using visual development tools, open development frameworks, and machine learning to empower users, admins, and developers to collaborate and transform how IT operates.
Salesforce for Service: Transform the Customer Experience with Smarter Service
2:00 p.m.–2:40 p.m. EDT
In today’s digital world, your customers are more connected and mobile than ever before, and they expect a low-effort, personalized experience with every service conversation. Join us to hear how leading companies use Salesforce for Service to disrupt their industries and transform customer experiences with intelligence-driven service conversations.
Salesforce for Marketing: The Smartest CRM for 1-to-1 Customer Journeys
3:00 p.m.–3:40 p.m. EDT
In a world where customer experience is king, relevant and contextual interactions are the keys to the kingdom. Hear how the world’s most innovative companies are getting smarter and more predictive about their customers with seamless 1-to-1 customer journeys from awareness and acquisition to retention.
Salesforce for Developers
4:00 p.m.–4:40 p.m. EDT
The cloud has shifted the focus away from downloads and form completes toward custom experiences that engage millions of users across multiple devices every day. Join the Salesforce for Developers session to learn how to engage and keep customers with collaborative, intelligent app building.