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COVID-19 Response Playbook

A complete guide to stabilize, reopen, and grow your business.

MAY 4, 2020.

Start planning your response journey now. Use this versatile framework to return to work, reopen your business, and accelerate change to grow in the new normal.

Learn timely strategies for employee health and safety and how to create your return to work plan.

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The COVID-19 Response Playbook provides a step-by-step plan to help you build resilience and make key business decisions. You’ll also learn how leading businesses crafted their emergency response plans and are operating in the new normal. Learn how to structure your response to:

Mitigate short-term risks and stabilize operations

Plan and orchestrate a return to work

Accelerate change to grow to the new normal

Engage customers, partners, and suppliers at every point

Since COVID-19, Salesforce has enhanced Customer 360 to deliver even more value for you, regardless of where you are on your response journey. Customer 360 allows every employee, whether in marketing, sales, commerce, service, or IT, to access the right data, insights, and tools to collaborate around the customer and deliver personalized experiences.