Summer '14 Release Training

This online training gives you a first look at the salesforce.com Summer '14 release. The training focuses on new capabilities and enhancements to existing features. There are six training modules, and each one includes feature overviews, relevant use cases, and in-depth demonstrations.

If you are a Salesforce.com Certified Administrator, Advanced Administrator, Service Cloud Consultant, or Sales Cloud Consultant, you must complete the Salesforce.com Certified Administrator - Summer '14 Release Exam.

If you are a Salesforce.com Certified Force.com Developer, Advanced Developer or a Salesforce.com Certified Technical Architect, you must complete the Salesforce.com Certified Developer - Summer '14 Release Exam.

We recommend you take all six training modules, but if you are preparing for a certification release exam, use the following guidelines for study:

  • Salesforce.com Certified Administrator: Summer '14 Release Exam: Salesforce Chatter, Sales Cloud, Service Cloud, Analytics, Mobile, and Force.com.
  • Salesforce.com Certified Developer: Summer '14 Release Exam: Salesforce Chatter, Sales Cloud, Service Cloud, Analytics, Mobile, and Force.com.

 

Training modules

Chatter

See what’s new with Communities in Summer ’14, including the management of dashboards and reputations in the Communities Engagement Console. Also learn about unauthenticated access to Chatter in a community.
(3:18 min) Play now ›

Sales Cloud

Check out what’s new with the Sales Cloud, including the ability to customize price book entries and opportunity splits. And, learn about enhancements to activities and Salesforce for Outlook.
(13:56 min) Play now ›

Service Cloud

Learn what’s new with the Service Cloud in Summer ’14, including enhancements to Case Feed, the Console for Service, and Live Agent.
(3:39 min) Play now ›

Analytics

Learn about the new mass delete public reports functionality and enhancements to historical trending.
(1:57 min) Play now ›

Mobile

Check out the latest enhancements to the Salesforce1 mobile browser and the standalone mobile applications.
(2:23 min) Play now ›

Force.com

Get up to speed on the new user-management permissions and enhancements to User Sharing on the Force.com platform.
(2:34 min) Play now ›

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