Winter '14 Release Training

This online training gives you a first look at the salesforce.com Winter '14 release. The training focuses on new capabilities and enhancements to existing features. There are five training modules, and each one includes feature overviews, relevant use cases, and in-depth demonstrations.

If you are a Salesforce.com Certified Administrator, Advanced Administrator, Service Cloud Consultant, or Sales Cloud Consultant, you must complete the Salesforce.com Certified Administrator - Winter '14 Release Exam.

If you are a Salesforce.com Certified Force.com Developer, Advanced Developer or a Salesforce.com Certified Technical Architect, you must complete the Salesforce.com Certified Developer - Winter '14 Release Exam.

We recommend you take all five training modules, but if you are preparing for a certification release exam, use the following guidelines for study:

  • Salesforce.com Certified Administrator: Winter '14 Release Exam: Sales Cloud, Service Cloud, Analytics and Force.com.
  • Salesforce.com Certified Developer: Winter '14 Release Exam: Analytics and Force.com.

 

Training modules

Sales Cloud

See what's new in the Winter '14 Sales Cloud, including enhancements to Collaborative Forecasts and Opportunity Splits. In addition, you’ll learn about the new Salesforce Console for Sales license.
(16:39 min) Play now ›

Service Cloud

Check out the enhancements to Service Cloud products, including new functionality within Live Agent that improves your customer support experience. Also learn about the enhancements to Salesforce Knowledge and entitlements.
(21:00 min) Play now ›

Analytics

Find out what's new for analytics in Winter '14, including historical trending, and embedded analytics, which let you see your dashboards on the records that matter most.
(15:00 min) Play now ›

Force.com

Get up to speed with what’s new on the Force.com platform in Winter '14, Site.com support of multi-lingual sites, Sandbox enhancements, User object enhancements, and new Setup search capabilities. You'll also get the latest information about enhancements to Lookups, Approvals, and identity management.
(15:00 min) Play now ›

Data.com

Get up to speed on the enhancements to Data.com. Learn to navigate directly to Salesforce records from Data.com search results, report record inaccuracies to Data.com and clean multiple records at a time with List Views. In addition, learn how Social Key can help you connect with your contacts on social networks.
(8:22 min) Play now ›

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