Agentforce has been recognized as the #1 Agentic AI Product in G2’s 2026 Best Software Awards. Based on authentic customer feedback from more than 500,000 reviews and market presence data, this top ranking reinforces Salesforce’s leadership in delivering the Agentic Enterprise, powered by the voices that matter most: our customers.
Every year, the G2 Best Software Awards rank the world’s top software products using verified reviews from real users and publicly available market presence data. In 2026, Agentforce rose to the top as the #1 Agentic AI Product, standing out for its performance, ease of use, and measurable business impact. This recognition reflects what customers experience every day: smarter agents, deeper personalization, and enterprise trust guardrails that lead to better outcomes across sales, service, marketing, commerce, and all other aspects of the customer journey.
Using Agentforce has completely transformed the way I work. It lets me build smart, responsive agents in minutes, automate complex tasks, and deliver consistent, high-quality support. Agentforce has genuinely leveled up my efficiency and made my workflows feel faster, smarter, and more professional.
– Clark, G2to remove, G2
G2 is the world’s largest and most trusted software marketplace, used by millions of buyers to evaluate business technology. Its annual Best Software Awards are based entirely on verified customer reviews and independent market presence data. Rankings are not determined by analysts or paid placements. They reflect the real experiences of customers using the products every day.
The combined capabilities of Agentforce & Data Cloud have significantly improved the quality and efficiency of customer support. Having a unified real-time customer profile embedded directly in the agent workspace allows for more informed and context-rich interactions.
–Tarun, G2to remove, G2
The voice agent delivers fast, accurate, and natural customer interactions, reducing handling time and improving overall service quality.
– Krishan, G2to remove, G2
Find out how much time and money you can save with a team of AI-powered agents working side by side with your employees and workforce. Just answer a few simple questions to see what's possible with Agentforce.
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AI Agents are autonomous, proactive applications designed to execute specialized tasks to help employees and customers. Agents use large language models (LLMs) to analyze and understand the full context of customer interactions or an automated trigger, then reason through decisions on the next steps autonomously.
These agents generate responses that are consistent with your company’s brand voice and guidelines using trusted business data, including Salesforce CRM data, external data from Data 360, and more. These agents are capable of operating 24/7 across various platforms like self-service portals and messaging channels, handling tasks proactively within set guardrails. When faced with complex issues beyond their scope, they can escalate the matter to human agents, ensuring that queries are resolved efficiently and accurately.
Businesses can build agents with Agent Builder using existing Agentforce 360 Platform tools to create standard and custom topics and actions. You can use prompts grounded in trusted enterprise data. You can use Flows to create automations across any system. You can use MuleSoft API connectors to connect Agents to any system. And last, you can use your Apex & Javascript to create the custom code and business logic for your Agent.
Businesses can create an agent for any role, any industry and to solve any use case. With Agentforce, it's ready to spin up out-of-the-box agents across service, sales, marketing, commerce, and more.
Einstein is natively embedded into the Agentforce 360 Platform and leverages data from CRM and external applications to provide insights, predictions, and generated content directly in the flow of work.
An ai agent builder is a platform for building and customizing AI agents. With Agentforce, our low-code Agent Builder that makes it easy to customize out-of-the-box agents or build new agents for any role, any industry, or any use case using existing tools like Flows, Prompts, Apex, and MuleSoft APIs to configure their agents. Using Agent Builder, businesses can create a job to be done for their agent by defining topics, writing natural language instructions within that topic, and creating a library of actions for it to choose from. Users can also easily observe an agent’s plan of action and test their responses in Agent Builder.
Agentforce is a proactive, autonomous AI application that answers questions, takes actions, and improves productivity. You can equip Agentforce with any necessary business knowledge to execute tasks according to its specific role. With Agentforce, customers can unlock a limitless digital labor force by leveraging autonomous AI agents that support their employees and customers 24/7.
Agentforce can reason through complex requests, safely retrieve accurate knowledge about your business, take action on your behalf, and scale across teams and departments. It starts with the Atlas Reasoning Engine, which breaks down the initial prompt into smaller tasks, evaluating at each step and proposing a plan for how to proceed until the complete answer or action is achieved.
Every Salesforce customer can get started with Agentforce for free, for any use case, with Salesforce Foundations. Our pricing options include Flex Credits, Conversations, or per-user licensing, designed to fit how and where you deploy AI.
