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With Agentforce, you don’t just automate work. You scale. Join thousands of companies building intelligent agents that serve customers, support employees, and drive measurable results across every team.
771M
Agentic Work Units
completed in Q4
57%
Overall increase from Q3
Agentic Work Units are discrete tasks accomplished by an Al agent
like decisions made, records updated, or workflows triggered.
Grupo Falabella scales WhatsApp support 5x, resolving 60% of inquiries autonomously.
Engine keeps 1M travelers moving, cutting handle time 15% and saving $2M doing it.
Reddit makes advertiser support the front door to revenue, resolving chat inquiries 84% faster.
Built anywhere. Trusted everywhere.
With 18k+ customers across 124 countries, Agentforce is at work around the world. From banking to retail to travel, companies are reimagining what’s possible with AI.
Momentum you can measure.
Companies around the world save time, scale revenue, and elevate employees with agents that actually work — powered by Agentforce.
84
%
84% say AI has improved customer satisfaction and ROI¹
1T
+
OpenAI tokens processed, making Salesforce one of their top 5 global users³
105
%
average monthly growth in financial service agent actions in first half of 2025²
133
%
average monthly growth in travel and hospitality agent actions in first half of 2025²
128
%
average monthly growth in retail agent actions in first half of 2025²
34
%
Increase in productivity
due to generative or agentic AI¹
Customers share tips for a successful Agentforce deployment.
Scaling AI that works doesn’t happen overnight. Our customers built it — one prompt, one workflow, one iteration at a time. Here’s what they’ve learned along the way.
Engine consolidated related subagents to prevent confusion.
Engine consolidated related subagents to prevent confusion.
Engine
Nexo made sure their data and knowledge were agent-ready.
Nexo made sure their data and knowledge were agent-ready.
Nexo
Safari365 got hands-on and used rapid iteration.
Safari365 got hands-on and used rapid iteration.
Safari365
OpenTable built flexibility into their escalation logic.
OpenTable built flexibility into their escalation logic.
OpenTable
Endress+Hauser trained their agent like a new hire.
Endress+Hauser trained their agent like a new hire.
Endress+Hauser
reMarkable aligned early with their partners and executives.
reMarkable aligned early with their partners and executives.
reMarkable
Agentforce Behind the Build
Starting small led to success across multiple agents. Engine’s approach was simple: start small and move fast. By starting with a single use case, Engine stayed focused, learned quickly, and scaled agents across their business.
For Safari365, leadership’s commitment paved the way to success. Servicing clients 24/7 across global time zones seemed impossible until Agentforce. This company faced hallucinations, missing guardrails, and technical gaps at first, but their hands-on leadership approach turned 15% efficiency goals into an over 30% reality.
Nexo’s key to success? Setting the vision first. Nexo faced every challenge imaginable as early Agentforce adopters: technical debt, data cleanup, and real-time troubleshooting with no playbook. But their clear vision of the future kept them moving forward, achieving 62% case resolution with Agentforce.
Take the next step with Agentforce.
Build agents fast.
Take a closer look at how agent building works in our library.
Get expert support.
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Frequently Asked Questions
Over 18,000 companies across 121 countries currently use Agentforce to build intelligent agents and reimagine possibilities with AI.
Agentforce users have reported over $100M in annualized cost savings, a 60% increase in WhatsApp inquiry resolution, and 34% increased productivity from agentic and generative AI. See all customer stories here.
Implementation times vary, but companies like Engine deployed their customer-facing AI agent in just 12 days, while Safari365 went live in six weeks.
Yes! Agentforce isn’t just for big businesses with designated IT departments. Safari365 is a small business that got started with Agentforce when they only had 35 employees. Read the Q&A with their CEO here to learn why he chose Agentforce and how he got hands-on in building agents with buy-in from his team.
Yes, across industries, Agentforce is helping businesses of every size and type to save time and money. From sales and service assist agents, to travel and recruiting agents, there are powerful, time-saving options for you. Check out our use case library for inspiration.
Agentforce isn’t just siloed agents. It’s interwoven across your entire Salesforce ecosystem, from core apps to third-party integrations. Plus, Salesforce arms customers with resources, training, and service options to achieve long-term success and growth with their Agentforce agents.
Agentforce is already used at scale and delivers real results for many global customers. See all customer stories here.
Agentforce’s built-in trust layer handles data privacy, mitigates bias, and prevents hallucinations, so every interaction is reliable. With trust and governance built in, Salesforce ensures your AI and business scale securely, reliably, and with confidence. Learn more about the Trust Layer.
Salesforce AI encompasses predictive, generative, and agentic AI. Agentforce uses all three, working together to deliver results for customers.