The foundation of AI-powered work is the knowledge of your people. Slack makes tapping into that knowledge simpler than ever, by bringing conversations, collaboration, and data together in one place. Get the context you need to make decisions and move forward, right from where you're already working, in Slack.
Effortlessly communicate with everyone in flexible channels. Create, curate, and share information with your team with Slack canvas. Leverage Slack’s AI-powered search to find a history of all your company’s data and knowledge.
Accelerate productivity and stay aligned by bringing the right people and information together in channels. Share ideas, make decisions, and move work forward with a common purpose.
From product launches and team announcements to special projects and key customer accounts, create unlimited public or private channels in Slack to help focus discussion and stay aligned. Channels ensure everyone can share ideas, make decisions, and move work forward.
Channels bring everyone together so that complex work is out in the open, which maximises transparency and empowers teams to learn from each other and achieve more together. Break out of the silos of endless email threads that only a few people see. When everyone works together in channels, conversations naturally create a searchable archive of knowledge for your organisation.
Effortlessly create workflows in channels to automate routine tasks, like submitting time-off requests for approval, filing support tickets, asking for feedback from coworkers, and more. Connect with apps to quickly find, share and act on information across your tech stack, right in Slack. Generate instant summaries of channels and threads, and find new ways to accelerate work with AI.
A new surface where you can collect, curate and share information, all inside Slack.
Create a canvas to centralise information for almost anything you’re working on – whether it's sharing project updates, giving an account summary, creating an incident report, onboarding new hires, planning product launches, or posting company policies. Canvases offer a new way to organize and share content into a single view so teams spend less time chasing down information.
Take action right in the context of the information that is being shared by embedding workflows directly in a canvas. Transform complex processes that used to last days into one-stop, self-service experiences. And anyone can unfurl Slack app links and preview data from third-party apps and systems of record into canvases, bringing an interactive view of the data employees need to the forefront.
Canvas can improve performance and help you build a more complete picture of your customers. Easily embed rich Salesforce customer data that your team needs, right inside a canvas. Bring customer data to all your briefing docs, account plans, support case reviews, and more, so you can swarm and resolve problems faster, close deals quicker, and build deeper customer loyalty.
Tap into all of your company's knowledge and data with AI-powered search in Slack.
With AI-powered search in Slack, you'll gain instant visibility into the conversations of public channels, canvases, clips and even workflows. Slack AI instantly prioritises your search results and summarises them for you, like a friendly research assistant. Easily filter your search to look up that conversation in a project channel from last month, use keywords to find a handy workflow, or review that clip, your boss sent while you were on vacation.
Not only can you search all your conversations and public channels in Slack, you can also find data that is surfaced in Slack through your connected apps and automations. Slack brings both unstructured conversational data and structured data from your apps together, creating a rich knowledge base for AI-powered search to deliver relevant results, in context. Imagine trying that in email.
87% of Slack users feel their ability to work on the go has improved due to features like search on our mobile experience. Our mobile app puts all of your company’s rich data and knowledge right in your pocket, so you can easily find what you need for whatever you're working on, and from wherever you're working on the planet.
Empower everyone with workflows and apps in Slack that take the work out of work.
Build internal and external alignment by working with partners and customers right in Slack.
Power productivity on a secure, flexible platform that people will actually enjoy using.
Connect Slack with your CRM data from sales and service to marketing and more to better connect with customers.
Slack makes all kinds of work seamless, to help teams in any industry boost productivity.
Try Slack for free. No credit card, no installations.
See how Slack seamlessly integrates with the Salesforce Customer 360 experience.
A knowledge sharing platform is where the expertise of your people, the data in your systems, and your institutional memory is stored. Slack features such as channels and canvas make your workplace knowledge searchable and available to use with generative AI in a trusted environment.
Sharing knowledge starts with the way everyone communicates in Slack—in flexible channels organised by topic. Channels give you instant visibility into the work going on across teams. This visibility promotes transparency and flexibility allowing you to improve workplace decision making that drives work forward.
Slack customers report that 86% of them find it easier to share knowledge in Slack*. Having knowledge in a central location, that isn’t hidden in email, allows for easy access even after people change teams or leave the workplace. Centralised knowledge also gives companies a rich repository of data to use with generative AI to produce more relevant and trusted results.
*Source: Forrester, The Total Economic Impact of Slack for Technical Teams Report
Knowledge sharing and transparency accelerates team productivity, leading to improved business outcomes. Slack users have at their fingertips the information they need to quickly resolve customer issues and win more sales deals, resulting in increased revenue.
