Creating a transparent and connected workplace
Prior to adopting Salesforce, Browzwear struggled with transparency. While the company comprised just six people at the time, they often travelled and worked onsite with customers. They needed a solution to capture information, have it available on the go, and share it with colleagues.
Lim explained that Salesforce was a natural fit as it provided a platform on which the company could grow and build out its customer journey.
“Being in the business of transformation, we knew we needed to pick the right solution or we would need to make big changes later on. That’s why we chose Salesforce. We felt that it was a company that would keep growing and support us for the long-term,” said Lim.
Browzwear was right. The use of Salesforce has helped the company scale from a team of six to 225 and solved the challenge of transparency.
“We can see what’s happening with each customer at any point in time which is especially important when we are working with a customer in multiple locations,” said Lim. “Leaders also have real-time information about their teams’ activities, including some amazing dashboards that help them to monitor sales and drive performance more effectively.”
Salesforce interoperability with other business systems builds on the transparency provided. For example, Salesforce integration with Browzwear’s customer service solution makes it easy for account executives to stay across any support requests from customers.