Build customer loyalty and grow your business with the world’s #1 CRM
Salesforce helps small businesses scale and grow while building loyalty through every customer interaction. Discover Service Cloud — starting at $105 a month.
Service and manage your customer relationships better with our powerful small business solution.
Help your support teams work faster.
Resolve cases faster using productivity tools that automate redundant admin tasks, so your customer service team can get back to what they do best – providing the best customer support experience.
Support customers on any channel, at any time.
Be there for your customers in their moment of need and deliver personalised support across digital channels, including text and social. Easily scale and answer frequently asked questions with chatbots.
Help customers help themselves.
Free your agents from handling common questions or requests. Use our drag-and-drop design to easily build a branded help center to provide an easy customer self-service experience.
Deliver trusted and efficient customer support services in the field.
Give your field service employees the tools they need to complete jobs quickly and accurately the first time, even remotely. Schedule seamlessly, reduce costs, and improve efficiency.
Ready to see for yourself?
Give Service Cloud a whirl with a 30-day free trial — no strings attached.
Why CRM for service?
“The digital engagement and automation enabled by Salesforce means that we don’t need to invest in a large support team to provide a great experience to our customers.””
Our unified platform helps you increase customer satisfaction today — and it grows with your business.
Meet innovation that comes to you with trust and security.
Customer needs and expectations are always changing. Get the latest technology, with free upgrades, three times a year. And it always comes with enterprise-level security.
Extend the power of your sales tools with grab-and-go apps from AppExchange.
Access AppExchange for thousands of apps to help your team do more with less. Plus, you can use powerful integrations from Mailchimp, Dropbox, Getfeedback, and more.
Need help? A community of experts is with you at every step.
Connect with a global network of passionate, knowledgeable users who can help you meet your unique challenges. Say hello to the Salesforce Trailblazer Community.
Put the power of the world’s #1 CRM to work.
Our Professional edition provides complete service CRM for teams of any size. Pricing starts at $105 per user per month, billed annually.* We know you’ll like it, which is why you can start with a free trial.
* Requires an annual contract. Monthly pricing available on Essentials edition.
Frequently asked questions (FAQ)
These are the questions we hear a lot and you'll find the answers below.
A help desk CRM (Customer Relationship Management) aims to give your customer service agents at-a-glance access to all relevant customer information and more, while also giving them a simple system into which they can enter new information about an enquiry. It helps customer service agents deliver faster, better customer service, and gives you the opportunity to analyse and track issues accurately, saving time and money.
Organisations of any size with a customer service function – from local and national government, through to manufacturers, retailers, banks and telecoms providers – can benefit from using a dedicated help desk CRM to track issues and provide better customer service outcomes.
A fast-growing small business needs a customer service solution that scales easily and is flexible enough to grow with the demands of the business. With a help desk CRM, the journey of each support ticket through your system is recorded and available for analysis, giving you a powerful body of information to work with when you're trying to improve customer service as your business grows.