AI Digital Teammates for Small Businesses
Same headcount. Bigger results.
Add capacity with a team of AI agents that take on real work across your business without the costs of hiring, onboarding, and managing a bigger team.
Put digital teammates to work across your business
Sales
Meet Piper, the AI sales development rep by Qualified
Turn inbound interest into sales opportunities. Piper engages website visitors and email prospects, answers questions, follows up, and books meetings so your sales team can focus on closing deals.
- Engage website visitors. Piper starts conversations with prospects, answers their questions, and helps them take the next step.
- Follow up with every lead. Piper sends personalized emails based on buyer activity and interest, so potential opportunities don't slip through the cracks.
- Book more sales meetings. Piper qualifies interested prospects and schedules meetings with your sales team, helping turn more inbound interest into pipeline.
Service
Meet Fin, the highest-performing customer agent
Fin resolves 76% of queries on average across 12,000+ customers, including even the most complex cases that take up your team’s time today.
- Go live quickly and manage yourself: Fin is designed for CX teams to set up and manage on their own, without technical resources. Many customers go live in days.
- Stay in control: Fin gives you full control and oversight of its behavior, so you can trust the experience it delivers in every conversation.
- Resolve end-to-end: Fin connects into your systems and data, follows your business rules, and takes action without human intervention.
- Hand off seamlessly: When Fin needs to escalate to your human team, it does so with full context so customers never have to repeat themselves.
Sales
Meet your 24/7 sales agent
- Hunts for new leads 24 hours a day. More prospects in your pipeline.
- Engages visitors on your site in real time. Never miss a warm lead.
- Ranks and scores prospect intent. Know who to follow up with first.
- Enriches lead data without manual entry. Get the context you need to reach out.
- Schedules meetings with your best prospects. Go from lead to meeting, automatically.
Task automation
Meet Slackbot
- Searches across Slack channels, company history, files, and connected apps. Find any answer without switching tools.
- Drafts messages and summaries with full context. Get through everyday tasks faster, no need to repeat context it already has.
- Takes actions like updating records or starting workflows. Skip the manual steps.
Productivity
Meet Agentforce Coworker
Your digital teammate knows your business and helps you get work done, right where you're already working.
- Get answers faster. Just ask in plain language, and Agentforce Coworker finds what you need using your Salesforce data.
- Turn answers into action. Move work forward without switching between apps or chasing down next steps.
- Get the right help for the job. Agentforce Coworker connects you with the right AI agent, with Salesforce permissions and controls built in.
Which AI agents are right for your business?
Not sure where to start with AI agents? Watch our on-demand webinar to see how agents for sales, service, and more work in practice and together across the customer journey. You'll learn which agents are best suited to your business needs and how to get started.
Agents that know your business and work where you do
Know when to automate, and when it makes sense to hire. Your agents use the customer and business information already in Salesforce, along with what they learn along the way. That context follows them into the tools your team already uses, so your people don’t have to switch between systems to get things done.
See what else digital teammates can do
Blog
Meet Your Digital Teammate, Hunter: Spotlight on Sales Agent
See how a Sales Agent can help you find and engage more prospects.
Blog
Meet Your Digital Teammate, Slackbot: Spotlight on Productivity Agent
See how Slackbot can help you find answers and get work done faster.
Blog
Meet Your Digital Teammate: Spotlight on Marketing Agent
See how a Marketing agent can help you turn a one-person team into a full campaign engine.
Put turnkey AI to work for your business
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Watch a Starter Suite demo.
See exactly what you're getting before you commit.
AI digital teammates for small business FAQs
Digital teammates are AI agents built to take on real work – sales follow-up, customer support, day-to-day admin – so your lean team gets more done without adding headcount. For small businesses, we highlight key agents that fit some of the most common needs, including a sales agent, help agent, contact center agent, and Slackbot. They can help manage leads, support customers, book meetings, and take routine work off your team’s plate.
Digital teammates (AI agents) are available across most Salesforce editions today, helping teams automate tasks like case resolution, sales outreach, and service support.
Salesforce Suites currently includes built-in AI capabilities that help small businesses with everyday work, like summarizing records, drafting emails, and updating customer information. Our first AI agent for Starter and Pro Suite is coming this fall.
Your business can put a whole team of specialized agents to work – a sales agent, a help agent, a contact center agent, and Slackbot – each one focused on a different part of the job, all sharing the same context.
Your digital teammates connect directly to your existing Salesforce data, so there's no lengthy setup – you're up and running fast, with agents that already know your business from day one.
Yes – your digital teammates work inside Salesforce and Slack, pulling in the customer and business context you already have. They connect to the core tools your team relies on every day, so ask your rep about the specific systems on your stack.
Yes – your digital teammates take on real, ongoing work, so you get the output of a bigger team without the cost or complexity of hiring for it. Same team, bigger results.