
Reimagine service with trusted AI
Scale support and boost productivity from the contact center to the field. Bring your data onto one AI platform for service to increase savings.
Scale support and boost productivity from the contact center to the field. Bring your data onto one AI platform for service to increase savings.
Deliver personalized support at scale with AI that you can trust. Bring every customer service process onto one, unified AI platform so you can decrease costs and increase productivity.
Drive efficiency and improve experiences by empowering customers to find answers on their own terms.
Transform your contact center into an omni-channel engagement center with every channel on one platform.
Boost front-line workforce productivity with an end-to-end field service solution.
Deliver personalized experiences using messaging and chat to increase customer satisfaction.
Speed up call resolution and increase customer satisfaction by uniting cloud telephony and Salesforce CRM.
Improve customer satisfaction and operational efficiency with Einstein built into experiences.
Delight your customers and save your teams time automating routine tasks and end-to-end business processes.
Speed up issue resolution using AI-powered chatbots to handle common requests.
Deliver personalized experiences using messaging and chat to increase customer satisfaction.
Save time by automatically bringing the right experts together to swarm on complex issues in Slack.
Create a single, dynamic view of every customer and asset by unifying all your data in real time.
Tailor experiences to the needs of every customer. Connect service to sales, marketing, commerce, and IT.
Make faster decisions using intelligent recommendations and actionable insights from Tableau.
Connect data from any system and integrate apps instantly with MuleSoft.
From support, expert guidance, and resources to our partners on AppExchange, the success ecosystem is here to help you unlock the full power of your investment.
Together, we're building the largest and most successful community of service professionals.
"We had a 257% ROI with Service Cloud".
Vala AfsharChief Marketing Officer, Extreme Networks
“We pride ourselves on providing our customers with an exceptional experience, a white-glove service without the luxury price tag.”
Bill RinehartFounder and CEO, DUFL
Try Service Cloud free for 30 days. No credit card, no installations.
Customer service software is a solution that helps businesses manage customer interactions across channels, from self-service and phone to messaging and email. It streamlines support processes and provides features like case management, digital engagement, knowledge management, and collaboration to help companies solve customer inquiries faster and increase customer satisfaction.
Customer service software is crucial for businesses because it enables them to deliver more efficient support to their customers, leading to increased satisfaction and loyalty. It helps manage support inquiries and track and resolve issues promptly, and it provides valuable insights to enhance overall customer experiences, ultimately driving business growth and success.
When choosing a customer service solution, consider factors like your business needs, scalability, ease of use, and integration capabilities. Assess features such as case management, digital engagement, self-service portals, automation, and AI. Evaluate pricing models and success plans, trial different options, and prioritize customer service solutions that align with your specific requirements.
Customer service software offers benefits such as improved efficiency in handling customer inquiries, streamlined communication across multiple channels, increased customer satisfaction, faster issue resolution, actionable insights, and the ability to scale and adapt to evolving customer needs — all to drive more customer loyalty and better return on investment.