Connected data, Agentforce personalization built for shoppers and merchants, plus a new Point of Sale solution. Commerce Cloud is leading the evolution of B2C and B2B commerce, with the most complete commerce platform on the planet.
Imagine all of your systems working together to create cohesive shopping experiences across every channel. What if you could gain an accurate, real-time view of every aspect of your business? You’d know what’s available, what's in demand, sales progress, order trends, and more — and it’s all on one platform. That’s Unified Commerce on Commerce Cloud. It brings together digital commerce, POS, and order management to deliver flawless customer journeys, optimized operations, and effortless scale across channels.
Bridge the gap between online, in-store, and mobile channels with Unified Commerce. Deliver consistent, personalized experiences on your customers’ terms, wherever and however they browse, buy, or expect delivery. That means seamless inventory management, orders, customer data, and promotions across all touchpoints.
Create branded experiences with a POS that travels with your associates — empowering them to style, sell, and fulfill. Edit orders on the spot, enroll shoppers in loyalty programs, and manage points without leaving the checkout flow. Support gift purchases and returns in one seamless transaction, no extra steps and no handoffs.
Unify store POS and inventory data to enable real-time visibility and seamless omnichannel order fulfillment across every channel.
Accelerate high-volume order processing with enhanced performance, reliability, and scalable systems built for growth.
Agentic Checkout actions streamline the cart and payment process with integrated promotions, payment, and shipping preferences to provide a fully automated, end-to-end shopping journey.
Shoppers can discover products faster with personalized agentic search and smart recommendations, creating a more tailored and engaging buying experience.
B2B customers can quickly find tailored answers to their product and service questions in FAQs and knowledge articles, enhancing buyer confidence and streamlining the purchase journey.
Effortlessly place repeat orders through agentic, intelligent, purchasing that simplifies the procurement process and ensures timely fulfillment.
Leverage key engagement events such as Product Impressions, Wishlist, and Page Views to create targeted shopper segments and trigger workflows based on real-time behaviors. For example, surface personalized offers to shoppers who haven’t moved wish list items to cart, increasing urgency and conversions.
Enable merchants to link customer groups with Data Cloud segments, facilitating near real-time access to segment data within commerce customer groups.
Seamlessly migrate to the composable storefront with built-in authentication for automatic data syncing between SFRA or SiteGenesis — no plug-ins needed.
Proactively monitor the health of API-based builds. Make smarter decisions with a cohesive view of application performance, regardless of storefront type, in a single UI with 30-day data retentio
Want full control of your data and storefront updates? Publish content assets fast, within five minutes, and frequently — leading to less in-production changes.
Offer digital subscriptions through your B2B Commerce storefront. Enable recurring payments, shopper self-service, and unified tax setup across Commerce and Revenue Cloud for a streamlined, consistent subscription experience.
The #1 feature request for B2B Commerce. Showcase a rich selection to shoppers with bundled offerings. The new product types are shared and interoperable with Revenue Cloud definitions.
Dynamically segment shoppers and deliver tailored storefronts, pricing, promotions, and product entitlements. Storefronts and microsites can now adapt to buyer behavior, enabling personalized content and offers.
Wherever your business takes you, you'll be well-equipped with AI innovation that turns opportunity into revenue fast. And it's only getting better.
Deliver rich, custom experiences with ease. Get to market fast with new features and updates on scalable architecture. Integrate experiences seamlessly for a consistent and personalized presence across channels.
Create fast, unique experiences and unlock agility with continuous innovation on Composable Commerce — now with expanded out-of-the-box capabilities, enhanced hybrid storefront, and even faster performance.
See fast performance with fewer add-ons and integrations. Drive growth with AI-powered merchandising, a vast promotion set, A/B testing, advanced search, and more — with no hidden costs.
Grow internationally by centrally managing multiple brands and sites from one console. Localize language, currency, catalog, and seamlessly share rules, promos, and business logic across sites.
As a trusted enterprise platform with 100% Cyber Week uptime, high-level security and performance are built in. Automatic updates, GDPR tools, PCI and HIPAA compliance, and an embedded CDN are included.
100+ features are added every year across B2C, B2B, and Order Management. Last year, we added gen AI capabilities, a new composable storefront, enhanced APIs, and new integrations with TikTok, WhatsApp, and Meta.
Devs get free access to Developer Center and Trailhead. Demos, product guides, and community expertise help you stay flexible, test in staging environments, and deploy in all regions and channels.
Shared success is at our core. Get targeted guidance to maximize busy seasons, optimize for conversion, and more via expert coaching sessions, 24/7 year-round phone support, and dev support.
Get deeper insights on everything here by watching the Commerce keynote from Connections 2025 over on Salesforce+. Hear straight from our leaders how our new product releases and latest innovations will boost productivity and revenue.
Tell us a bit more so the right person can reach out faster.
Get the latest research, industry insights, and product news delivered straight to your inbox.
