Astro standing in front of an order management window holding a shopping cart icon.  A pop out window to the left reads: Actions and Recommendations, Reship Order, Add Items, Cancel Item, and Return Item.

Order Management and Fulfillment

Cut costs and deliver efficiently with order fulfillment software built directly into your CRM. Harness the most trusted fulfillment automation solution to drive growth.

Fulfill orders faster and easier with order fulfillment software.

Optimize orders for cost, speed, and sustainability with fulfillment automation.

Win loyalty with customer-centric order management.

Order Management

Enhance your customers' experience with fast and easy support tools like cancel, return, and reshipments.

Actions and Recommendations window open with drawers titled: Reship Order, Add Item, Cancel Item, and Return Item.

Cut costs and deliver sustainably with prebuilt fulfillment flows for fast time to value. 

Fulfillment Workflow tab open with a simplified flow below reading: Start Autolaunched Flow, Decision, Create, and Update Records.

Share real-time, store-level inventory with customers and increase store sales by 25%.*

Omni-channel Inventory window open with Inventory Lookup tab selected. Window below titled: Locations (21).
Actions and Recommendations window open with drawers titled: Reship Order, Add Item, Cancel Item, and Return Item.
Fulfillment Workflow tab open with a simplified flow below reading: Start Autolaunched Flow, Decision, Create, and Update Records.
Omni-channel Inventory window open with Inventory Lookup tab selected. Window below titled: Locations (21).

Increase efficiency and revenue while cutting costs with Order Support.

Order Support

Harness the full power of the Customer 360. Give agents contextual data like order history, customer records, payment terms, service tools — all on one screen.

Service window open with the Orders tab selected. A customer order history profile is shown with order numbers and delivery status.

Provide service that exceeds customer expectations with fast and easy order support.

Contact Details window open showing a conversation between a customer and a service rep. Conversation reads, "Hi Mary. How can I help you?" "I forgot to apply a 10% off coupon to my order." "No worries I can take care of that for you!"

Transform your service center into a revenue generator that decreases costs and increases customer loyalty.

Order Management tab open behind an Add a Product window. Search by SKU search bar is at the top.
Service window open with the Orders tab selected. A customer order history profile is shown with order numbers and delivery status.
Contact Details window open showing a conversation between a customer and a service rep. Conversation reads, "Hi Mary. How can I help you?" "I forgot to apply a 10% off coupon to my order." "No worries I can take care of that for you!"
Order Management tab open behind an Add a Product window. Search by SKU search bar is at the top.

Get the most out of your order fulfillment software with thousands of partner apps and experts.

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Order Management and Fulfillment FAQ

Fulfillment software is the process of capturing, routing, and delivering customer orders from any channel. Track orders placed, allocate and surface inventory, and route orders sustainably all in one customer-centric solution.

A CRM focuses on managing and nurturing customer relationships like making a sale or managing a service case. Salesforce Order Management's fulfillment and routing engine is built directly into your CRM and differentiates your customers delivery, like offering same day shipping, curbside pickup, or ship from store.

Bringing together connected customer data, order data, and prebuilt fulfillment flows help you get to market quickly. With fulfillment automation baked into Salesforce, you'll deliver every order with speed, cost, and sustainability in mind.

Consider business needs and customer expectations. Are your current fulfillment strategies and options allowing you to scale in the way your customers expect? Look into how you're using connected data to your advantage – automation tools that differentiate every delivery and prebuilt fulfillment template tools to unlock efficiencies.

Fulfill your customers' orders faster, reduce shipping costs, and drive loyalty with customer-centric post purchase experiences.